Table of Contents

OUR POLICIES

LEGAL NOTICES

All notices from Holbrook Studio™ to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Holbrook Studio™ shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:

By writing to:
Holbrook Studio™
304 S Rustin St
Sioux City, Iowa 51106 USA

Delivery shall be deemed to have been made by You to Holbrook Studio™ five (5) days after the date sent.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Holbrook Studio™ . Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Holbrook Studio™ or any third party, except as expressly granted herein.

Terms of Use and Copyright

Welcome to Holbrook Studio™ !  Please carefully read the following Terms of Use before using the rayholbrook.studio website (the “Site”).  By accessing this Site, you agree to be bound by the current version of these Terms of Use and our Privacy Policy.  These Terms of Use may be updated from time to time.  Accordingly, you should check the date of the Terms of Use (which appears at the end of this document) and review any changes since the last version.  If at any time you do not agree to these Terms of Use, please do not use this Site.  When we refer to “you” or “yours” we mean persons accessing the Site or placing orders through the Site.  When we refer to “us,” “our” or “we,” we mean Holbrook Studio™ .

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Holbrook Studio™ and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Holbrook Studio™ believes that customer conduct violates applicable law or is harmful to the interests of Holbrook Studio™ and its subsidiaries.

All content appearing on this Web site is the property of: Holbrook Studio™ , respective holders, or its content suppliers and protected by U.S. and international copyright and intellectual property laws.  The compilation (meaning the collection, arrangement and assembly) of all content on the Site is our exclusive property and protected by U.S. and international copyright laws.  All software used on the Site is our property or the property of our software suppliers and protected by U.S. and international copyright laws. Copyright © 2023 Holbrook Studio™ All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2023 Holbrook Studio™ All rights reserved. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.  All trademarks, logos, service marks and trade names are proprietary to us or other respective owners that have granted the Site the right and license to use such intellectual property.

ORDER POLICIES

Your Order

Every order that you place on our Site will be subject to acceptance in accordance with these Terms of Sale.  The final details of your order will be listed at the end of the checkout process.  Following completion of the checkout process, we will send you an email detailing the products you have ordered with an order number and date, the shipping address and delivery method you have given us for your order.  This email is not an order acceptance from us, and your order will not be completed and accepted by us until we notify you that it has been shipped.  You must inform us immediately if there are any errors in your order.  

Once we have processed your order, we will send you another email confirming that it has been shipped.  You should save this email for your own records.  The shipping notification email will be completion of your purchase contract.  If there are items that you have ordered that do not appear in the shipping notification email, you will not be charged for them. Completion of the purchase contract will also not take place where we have notified you that we cannot accept your order for any reason.  If your order is shipped via UPS or FedEx, we will send you a tracking number in the shipping notification email so you can track your purchase through the carrier’s web site.  If your order is shipped via USPS, you will not receive a tracking number.

Acceptable Forms of Payment

All orders must be prepaid in advance. We accept Visa, MasterCard, and American Express credit cards as payment for purchases on the Site via Stripe.  We do not accept money orders, personal or business checks, COD’s, or any credit card not listed above.  

Reversed credit card charges are charged according to our cancellation fees and any shipping we have already paid. Bounced checks are charged $30. Payment by check must be to our merchant account from time-to-time we reserve the right to refuse check payments.

Error on Site; Prices and Quantity Limits

While we try to have the most accurate and current information possible, we cannot guarantee an error-free Site.  Accordingly, we must reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, for any reason, even after your receipt of an order confirmation.  We reserve the right to limit the quantity of items purchased and to prohibit sales to dealers.  If a product is listed at an incorrect price, we will have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged.  If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price.  You will be notified by email if this occurs.  

Sales Tax

Holbrook Studio™ charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Internet Pricing Policy

Prices in our retail store and on our web site generally are the same.  Due to sales, clearance events, or market conditions, prices may vary.

Pricing

All prices on our website are current prices. Existing orders are honored for pricing at the time the order was placed; we do NOT go back and ask you to pay a higher price if there is a increase of price on products. Prices on our website are subject to change without notice.

Price Matching

We feel our prices are very competitive with those offered by others on the internet and in “brick and mortar” retail stores. We continue to strive to honor our commitment to sell quality products at a fair price. Due to the very nature of our business, we are unable to match other companies’ prices. We believe our retail prices are reasonable and our customer service far surpasses industry standards.

Order Cancellation

You will be able to cancel your order before it has shipped by phone or email.  Once your order has shipped, you will not be able to cancel your order, but may return your order in accordance with our Return Policy. See below.

We reserve the right to refuse or cancel orders from anybody for any reason.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Holbrook Studio™ makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Holbrook Studio™ SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Holbrook Studio™ BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
— OR Depending on State —
The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Holbrook Studio™ .
The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Holbrook Studio™ is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Holbrook Studio™ .
The inclusion of material on this server does not imply any endorsement by Holbrook Studio™ , which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Holbrook Studio™ tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

DISCLAIMER OF WARRANTY/LIMITATION OF LIABILITY

THIS SITE AND ITS CONTENTS ARE PROVIDED “AS-IS” AND WITHOUT WARRANTIES OF ANY KIND.  

PRODUCTS MAY BE COVERED BY MANUFACTURERS’ WARRANTIES.  WARRANTY INFORMATION SHOULD BE INCLUDED WITHIN THE PRODUCT PACKAGE.  THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED.  WE DO NOT WARRANTY A PRODUCT’S FITNESS FOR ANY SPECIFIC ACTIVITY, PURPOSE OR USE OR ITS GENERAL MERCHANTABILITY.  OUR LIABILITY FOR BREACH OF A WARRANTY, IF ANY, IS LIMITED, AT OUR DISCRETION, TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AS DESCRIBED IN THE TERMS OF SALE.  IF YOU EXPERIENCE WARRANTY ISSUES AFTER OUR RETURN PERIOD IN OUR RETURN POLICY, PLEASE CONTACT THE MANUFACTURER DIRECTLY.  FOR ASSISTANCE IN OBTAINING A MANUFACTURER’S CONTACT INFORMATION, PLEASE CONTACT US (515) 650-9936.  

IN NO EVENT SHALL WE OR ANY OF OUR AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE.  

WE MAKE NO WARRANTY THAT THE SITE OR OUR SERVERS ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.  

THE LIMITATIONS DESCRIBED IN THIS SECTION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR THE EXISTENCE OF ANY LIMITED REMEDY.  

WE ARE NOT RESPONSIBLE FOR THE USE OR MISUSE OF ANY PRODUCT THAT MAY CAUSE OR BE THE CAUSE OF ANY PERSONAL INJURY OR PROPERTY DAMAGE.  NONE OF OUR EMPLOYEES, ASSOCIATES, OR BUSINESS PARTNERS WILL BE RESPONSIBLE FOR ANY CLAIMS OR DAMAGES, PERSONAL OR OTHERWISE, DUE TO PROPER OR IMPROPER USE OF ANY PRODUCTS SOLD ON THIS SITE.  

BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

RETURN POLICY

With regard to online product orders executed on our website, we are happy to receive returns for refunds or exchanges within 30 days after shipping, in accordance with the terms described below.  Merchandise that is returned for refund or exchange must be in new and in unused condition.  The original receipt and all packaging must be returned with the merchandise for a full refund of purchase price or exchange.  We may reject your return if any items are missing (such as instruction manuals, or accessories) or may charge a fee to replace those items.  Electronic items, DVDs, and certain other items will incur a 15% restocking fee.  All mouth calls and wholesale sales are non-returnable.  If you have any questions about whether your item will incur a restocking fee or is returnable, please call us directly (515) 650-9936.

All items that you believe are defective are subject to our inspection before a refund or exchange is approved.  Defective items must be accompanied by the original sales receipt and all materials inside the package, including but not limited to instruction manuals, accessories and parts.  Defective DVDs will be exchanged only for the same item within 30 days.  

All returns require a return authorization from us.  

Before you return an item to us please send us an email stating your reason for a return.  We will email you a return shipping label for you to affix to the original box that your order came in.  You will then take the box to your nearest UPS Store and they will send it to us.  If you do not live near a UPS Store, then please call UPS and request a pick-up and they will send it to us.  All unauthorized returns will not be accepted.

Returns and Exchanges; Order Cancellations; Order Corrections; Missing Items Over-shipments and Backorders

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Holbrook Studio™ reserves the right to change its payment procedures at any time without prior notice to you.

Returns and Exchanges

  • Most items may be returned for exchange or refund within 30 days after shipping.  Mouth calls are not returnable.
  • Items must be new, unused, and in original package.
  • Items must include original receipt, invoice or packing slip.
  • Shipping and handling charges are not refundable.
  • Some items (such as framed items) will incur a 15% restocking fee regardless of condition.
  • Please contact us at (515) 650-9936 if you have any questions about our return policies or if you are unsure whether your item is returnable or if a restocking fee will apply.
  • Defective items are subject to our inspection before a refund or exchange is approved.  Defective DVDs will be exchanged only for the same item.  Defective electronics must be sent directly to the manufacturer for repair or replacement.
  • Any products returned (refusal or failure to pick up) are considered “cancelled” and the above cancellation policy will apply. Any shipping charges we have incurred will also be deducted from any refund.

Return Authorization

All returns require a return authorization from us.  Before you return an item to us please send us an email stating your reason for a return.  We will email you a return shipping label for you to affix to the original box that your order came in.  You will then take the box to your nearest UPS Store and they will send it to us.  If you do not live near a UPS Store, then please call UPS and request a pick-up and they will send it to us.  All unauthorized returns will not be accepted.

Order Cancellations

You will be able to cancel your order before it has shipped by phone or email.  Once your order has shipped, you will not be able to cancel your order, but may return your order in accordance with our Return Policy. See below.

We reserve the right to refuse or cancel orders from anybody for any reason.

Order cancellations for any reason are subject to a $30 cancellation fee and order processing fees (3%) and any shipping charges we may have incurred on any products we may have already shipped.

Order Corrections

Order corrections can be made before your order ships (no charge). Adding or dropping items from your order is no longer allowed; if you need to do this, simply place another order. If you need to change the delivery address or date, you must call us or email us first (several days) before we ship so we can get this done in a timely fashion. UPS now charges you over $13 per package for address / intercept corrections if your order is already enroute. Make sure you have provided us with the correct name and address for your shipment. You are responsible for making sure your address, your order, the items and the quantity are 100% correct at the time you place your order. Be SURE you examine your order receipt, which is emailed to you at the time of your order!

You should review our Return Policy included in our Terms of Use for other important requirements for returns.  

Missing Item Refunds 

Missing items are refunded after we receive the shipping invoice data for your order. Your shipping invoice can take several weeks to arrive, but we can request the data from our suppliers and shippers and usually process this much sooner. Any extra shipping charges we’ve had to pay are collected at that time and deducted from your refund.

Missing Items 

You must report any missing items with 10 days of receiving your shipment (no exceptions). We may require an inventory from you of all items received so we can cross check the shipping records, including shipping weight.

Overshipments

Any products received that are not part of your order must be returned. Return shipping costs for overshipments returned to us are reimbursed to you (credited to your credit card in most cases), or we can issue a call tag and have the products picked up. Failure to return or cooperate in the return of any overshipped products (you decide to keep them) will result in you being charged for their cost and any shipping fees we have paid.

Backorders 

No back orders on freight shipments (semi-truck). UPS shipments are usually back ordered and filled when products become available.

Children

This Site is designed for a general audience and we do not knowingly collect information, of any kind, about children or attempt to sell products to children.  We will not knowingly collect any information from or sell products to children under the age of 13.  If you are under 13, you must ask your parent or legal guardian for help using our Site.  You must be 18 or older to purchase any items from our Site.

 

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Holbrook Studio™ reserves the right to change its payment procedures at any time without prior notice to you.

Warranties

Electronic Communications

By accessing and using the Site you consent to receive communications from us electronically.  We will communicate with you by e-mail or by posting notices on the Site.  You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

License and Site Access

We grant you a limited, revocable license to make personal use only of the Site.  Such grant does not include, without limitation: (a) any resale or commercial use of the Site or any of the contents of the Site; (b) modification, adaptation, translation, reverse engineering, decompilation, disassembly or conversion into human readable form of any of the contents of the Site, including use of or directly viewing the underlying HTML or other code from the Site except as interpreted and displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting or transmitting any of the contents of the Site in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) the collection and use of any product listings or descriptions; (e) making derivative uses of the Site and any of the contents of the Site; or (f) use of any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of the Site or to collect any information from the Site or any other user of the Site.  We may terminate this license, the Site or your access to it at any time and without notice.

Registration, Accounts and Passwords

If you register and create an account on the Site you agree to be solely responsible for:  (i) maintaining the confidentiality of passwords or other account identifiers which you choose, and (ii) all activities that occur under such password or account identifiers.

You agree to notify us of:  (i) any loss of your password or other account identifiers and (ii) any unauthorized use of your password or other account identifiers.  We will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.  

Product Information

Most products displayed on the Site are available in our retail store while supplies last.  In some cases, merchandise displayed for sale on the Site may not be available in the store.  The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only in the United States.  The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the Site.  Website – Product description, pricing and availability as shown on the website are subject to change without notice. We do not accept any responsibility for manufacture changes to product descriptions or weights.

Hyperlinks

We make no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of web sites accessible by hyperlink from the Site, or web sites linking to the Site.

Indemnification

You agree to defend, indemnify, and hold harmless Holbrook Studio™ . and our affiliates, subsidiaries and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys’ fees and court costs, arising out of or relating to your breach of these Site Terms or your access to or use of the Site.  The foregoing indemnification obligation shall survive termination of these Site Terms and the Site and any product or service provided to you arising out of or relating to your use of the Site.

Consent to Jurisdiction

You agree that the laws of the Iowa, without regard to principles of conflict of laws, will apply to all actions, suits, proceedings and other matters arising out of or relating to the Site.  You also agree to submit to the exclusive personal jurisdiction of the United States Court in Iowa in Woodbury County and /or the United States District Court for the Northern District of Iowa, Western Division, with respect to any such action, suit or proceeding.  You further agree not to commence any such action, suit or proceeding in any other court and waive any objection to such venue.

Disclosure of Information

You agree that we may disclose your personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena.  We may also disclose your personal information to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online Terms of Sale or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.  

Updates to Legal Notice

We reserve the right to modify this legal notice at any time, so please review it frequently.  If we make changes to this notice, we will notify you here, by email, or by means of a notice on our home page.  

Last modified April 3, 2020.

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SHIPPING POLICY 

Our shipping policies appear below.  Orders also are governed by our Terms of Use, which you should review.

At this time, Holbrook Studio™ ships merchandise to locations within the United States, and U.S. territories including but not limited Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Holbrook Studio™ ships merchandise to Canada, Mexico and Brazil, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Holbrook Studio™ is not responsible for any direct, indirect, punitive, or consequential damages that arise from any well-intended or improper international shipping practices.

Continental United States Orders:
  • Please note the delivery times on each item listed on our website, these delivery times differ from one item to another. Some items will be 2-3 week delivery and may, from time-to-time ship earlier then noted. All dates are estimates and may vary. Please go to the product page to view each item shipping time.
  • Orders are fulfilled from various locations therefore we cannot warrant multiple item orders will be shipped together.
  • Most internet orders placed before 12pm Midwest Time Monday thru Friday will be processed and confirmed the same day. 
  • Please note, orders placed after 12pm Midwest Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.
  • Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday or as notes with each item displayed on our website).  
  • Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed. 
  • Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
  • Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
  • Orders are shipped via UPS, FedEx, or USPS.  A physical address is required for shipment.  We cannot ship to P.O. Boxes.
  • We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.
Expected Delivery Dates:
  • All dates are estimates and may vary per product.  Please see notes below.
  • Standard Ground: 3-7 business days after order processing and/or as noted on item detail on the product’s page of our website.
  • Express and Expedited Shipping are not available on web orders, but are available on call, on a limited basis. At this time, we will ship express and expedited shipments only on call in orders and only on items we deem immediately available in stock. Therefore we do not guarantee shipping dates unless there is product available for shipment. Signatures will be required upon any expedited deliveries. 
  • 2-3 Day Express: 2-3 Business days after order processing
  • 2-3 Day Express delivery dates do not have guaranteed delivery times.  Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.
  • Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays. 
Standard Shipping Rates:
  • Actual rates at time of purchase may vary and will be displayed in your Shopping Cart during the order process.  See “Additional Shipping Charges.”


Additional Shipping and Handling Charges and Insurance:
  • Oversized or bulky items, may incur additional shipping and handling charges.  Those charges will be stated on the product page and will be added once the item is placed in your shopping cart.
  • Once your item(s) is in the shopping cart, all associated shipping and handling charges will be displayed.  Once you click “Check Out Now”, you will not be charged any further charges.
  • All Phone Orders will incur actual shipping and handling charges per order.


Flat Rate Shipping for Internet Orders Only
  • Flat Rate Shipping refers to ground shipping by UPS or the USPS.  Some heavy, bulky, or over-sized items will incur additional shipping charges.  If an item requires additional shipping, that shipping amount will appear in your cart.  You will not be charged anything more after your order has been completed.  Each item page will notify you if there will be additional shipping.  

Please Note The Following:

  • We do not ship to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands.  Please see the next section for international orders.
  • We do not ship to APO/FPO addresses.
  • Virginia Residents will be charged applicable sales tax on their orders.  Residents of other jurisdictions may be charged sales tax as required by applicable law.
  • All prices are quoted and all payments must be made in US$.
  • We only allow one re-ship per order.  This means that we will re-ship an approved return once without additional shipping and handling charges.
  • All orders are shipped Standard Ground.  Please call if you have a special shipping request.
  • Your order will leave our store in good condition and risk of loss passes to you when we deliver your package to the shipper.  If your order is damaged in shipment, please contact the shipper immediately to make a claim.

Damaged Shippments & Orders

Your order will leave our locations in good condition and risk of loss passes to you when we deliver your package to the shipper.  If your order is damaged in shipment, please contact the shipper immediately to make a claim. Please click here to read our Return Policy. You must also notify us within ten days of receiving your order for any damaged items. All damaged products must be returned.

Availability of International Shipping is limited at this time. International Shipping is only available upon special request by calling us at (515) 650-9936, additional charges may apply. 

Last modified April 3, 2020.

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PRIVACY POLICY

Holbrook Studio™ respects your concerns about privacy and values our relationship with you. This privacy policy describes the types of information we collect at our website, how we may use that information and with whom we may share it.  This privacy policy also describes the measures we take to secure that information.  We also tell you how you can reach us to update your contact information, remove your name from our mailing lists or get answers to questions you may have about our privacy practices at our website. 

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Holbrook Studio™ and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Holbrook Studio™ believes that customer conduct violates applicable law or is harmful to the interests of Holbrook Studio™ and its subsidiaries.

Personal Information Collected

You may choose to provide personal information (such as your name, address, telephone number, email address, credit card number(s) or other payment information) through our website.  Here are the ways in which you may provide the information and the types of information you may submit.  

Product and Service Orders

In order for us to provide you with the products or services that you have ordered, we may ask you to provide details such as your name, shipping and billing addresses, email address, credit card number(s) or other payment-related information.  We use this information to fulfill your order and process your payment.

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service.  For example, after you place an order with us, you will receive an email acknowledging the order, and another when the order has shipped.

Emails, Newsletters and Other Communications

On our website, you may be able to sign up to receive emails, newsletters and other communications about products, special offers, services or events relating to our store. To sign up, we may ask you to provide details such as your name, postal address, telephone number and email address.

Product and Service Inquiries

If you request information about our products or services, we may ask you to provide details such as your name, postal address, telephone number and email address.  We use this information to respond to your request.

Customer Testimonials

If you choose to give us a testimonial about the products or services we offer, we may ask you to provide details such as your name, postal address, telephone number and email address.  We may post your testimonials on our website, which may contain personal information such as your name [and general location].  We will seek to obtain your consent prior to posting your [full] name on our website.

Feedback

You may be able to submit feedback on our website.  If you choose to give us your feedback, we may ask you to provide details such as your name, email address, postal address, occupation and the name of your organization. We use this information to address or respond to your feedback, and we may contact you regarding your feedback.

How Personal Information Is Used

Generally, we use the personal information we collect through our website (i) to provide the information, products and services you request; (ii) for security, credit or fraud prevention purposes; (iii) to provide you with effective customer service; (iv) to provide you with a personalized experience when you use our website; (v) to contact you with special offers and other information we believe will be of interest to you; (vi) to contact you with information and notices related to your use of our website; (vii) to invite you to participate in surveys and provide feedback to us; (viii) to better understand your needs and interests; (ix) to improve the content, functionality and usability of our website; (x) to improve our products and services; (xi) to improve our marketing and promotional efforts; (xii) to administer our website; (xiii) for data analytics; (xiv) to comply with our legal obligations, policies and procedures; and (xv) for any other purpose identified in an applicable privacy notice or other agreement between you and us.

With Whom Your Personal Information Is Shared

We do not sell or otherwise disclose information about our website visitors, except as described here.  We may share the information you provide among our affiliates [and with our joint marketing partners].  We may also share your personal information with service providers who we have retained to assist us with such things as processing orders, shipping products to you, processing your payment information, sending you our catalog, conducting surveys for our store, and sending you emails and newsletters.  These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  In addition, we may disclose your personal information when we, in good faith, believe disclosure is appropriate to comply with law, a court order or a subpoena.  We may also disclose your personal information to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online Terms of Sale or other agreement; or to protect our own rights or property or the rights, property or safety of our users or others.

[If you are a California resident, you may ask us to refrain from sharing your information (whether collected online or offline) among our affiliates for their marketing purposes, if the affiliates are separate legal entities. Please tell us your preference by contacting us as indicated in the “How to Contact Us” section of this privacy policy.]  

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.  Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our website in a manner that is consistent with this privacy policy.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide on our website.  Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure.  As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Information We Collect by Automated Means
Cookies

Like many companies, we may use “cookies” on our website.  A cookie is a block of text placed in a file on your hard drive by a website you’ve visited.  These types of cookies cannot identify you specifically, such as by name or address, unless the cookie data is attached to personal information such as online registration.  We use cookies to tell us, for example, whether you have visited our website before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

We also use a session cookie, which is a piece of identification between your browser and our server.  This helps us keep track of the items in your shopping cart, and other information.  The shopping cart cookie is saved for a designated period of time in case your session expires and you return to complete a purchase within that time frame.  We do not link cookies to personal information.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.  Please note, however, that without cookies you may not be able to take full advantage of all our website features.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet.  When you visit our website, we may view the IP address of the device you use to connect to the Internet.  We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come.  We also may use this information to enhance our website. 

How to Remove Yourself from Our Mailing/Email List

You may opt out of receiving further promotional emails from us by using the opt-out mechanism provided in each promotional email you receive.  This does not automatically cancel all further promotional material sent by regular mail.  If you wish to not receive information by regular mail please call us at (515) 650-9936. Please leave a message and we will try to call you back within 24 hours, and at times longer.

Links to Other Sites

Our website may provide links to other websites for your convenience and information.  These websites may operate independently from us.  Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites.  We are not responsible for the content of linked websites, any use of linked websites, or the privacy practices of linked websites.

Access and Correction

We provide website visitors with reasonable access to personal information they provide through our website and the ability to review and correct it, as applicable.  To help protect your privacy and security, we may take reasonable steps to verify your identity before granting access to your information.  To update or correct your information, contact us by email.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Holbrook Studio™ and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Holbrook Studio™ shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Holbrook Studio™ with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Holbrook Studio™ with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Holbrook Studio™ . If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

How to Contact Us

If you have any questions or comments about this privacy policy, or if you would like us to update information we have about you or your preferences, please contact us:

Through our website:  https://RayHolbrook.Studio/contact via our Contact Form.

By writing to:

Holbrook Studio™

304 S Rustin St

Sioux City, Iowa 51106 USA

Updates to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.  If we make changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Last modified April 3, 2020.